Contact

How Can We Help Today?

Whether you need help choosing the right tent, generator, or cold plunge, our team is ready to assist.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@terrainhaven.com
Within 24 hours
Phone
(864) 740-1473
Mon-Fri, 9-5 EST
Live Chat
Chat with our team during business hours for quick answers
Quick replies
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have any trouble locating your tracking details, send us a message and we will look it up for you.

What is your return policy?

We offer 30-Day Returns on eligible items. If your truck bed tent, camping tent, solar generator, or cold plunge does not meet your expectations, please review our Return Policy page for full details on how to start the process.

Can I exchange an item for a different size or model?

Exchanges are handled through our returns process. Simply initiate a return within the 30-day window and place a new order for the item you need. Our team can walk you through the steps if you need guidance.

How do I choose the right truck bed tent for my vehicle?

Truck bed tents are designed to fit specific bed lengths, so knowing your truck bed size is the first step. Check the product description for compatibility details, or contact us with your vehicle make, model, and bed length and we will help you find the right fit.

What kind of output can I expect from a portable solar generator?

Output depends on the model and its wattage capacity. Our product pages list detailed specs including watt-hours, AC output, and charge times so you can match the generator to your camping or off-grid power needs.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Truck Bed Tents
Camping Tents and Shelters
Portable Solar Generators
Portable Cold Plunges
Order and Shipping Help
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response Times

Owned and operated by Terrain Haven, our dedicated team responds to every inquiry within 24 hours on business days.

Secure and Private

Your personal information and payment details are protected with industry-standard encryption at every step.

30-Day Returns

If your gear does not meet your expectations, our return process is straightforward and backed by our return policy.

Expert Guidance

Our team knows truck bed tents, solar generators, and cold plunges inside and out, so you get informed recommendations.